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Access to health services leveraging virtual care

Focusing on maternal health and behavioral health

The first of a 3-part series in Responding to COVID-19 and Beyond

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Innovation showcase

Through a highly competitive process, the Selection Committee nominated the following ventures to present. The innovation showcase featured two maternal health companies, followed by two behavioral health solutions.  

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Babyscripts - "Access to Health Services Leveraging Virtual Care"
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Babyscripts - "Access to Health Services Leveraging Virtual Care"

Juan Pablo Segura, President of Babyscripts presents at "Access to Health Services Leveraging Virtual Care" on June 10, 2020. Babyscripts exists to solve the problems generated from the critical shortage of obstetrical providers in the US. Babyscripts offers virtual maternity care experiences that address the outdated model for pregnancy care that has not moved the needle in decreasing maternal morbidity and mortality; an inability to address social determinants of health; and now the critical need to transition care outside of the clinic due to Covid-19. Babyscripts is a virtual care platform that allows healthcare providers to deliver a new model of prenatal and postpartum care. The platform is powered by a mobile application that drives enhanced patient engagement and increased data collection, internet-connected devices for remote monitoring, and a host of population health tools to give providers the ability to detect increased patient risk in real time, enabling providers to deliver maternity care at any time and at any place without an in-person visit. Depending on the risk of a patient, pregnant mothers are given internet-enabled medical devices (like a bluetooth enabled blood pressure cuff) and access to a mobile application loaded with gestational-age and practice-specific educational content. Patients can also access bi-directional chat functionality and social and mental health surveys depending on the challenges they face at home. Babyscripts' tools monitor women for elevated risk and alert the provider through a unique trigger alert system to enable risk management and intervention. Increased digital touchpoints and remote monitoring enable the provider to transition care outside of the clinic and address situations where patients might not be able to make an in-person visit, allowing providers to automate a majority of their patient care while more effectively allocating time and resources to higher risk patients. As providers navigate the changing face of healthcare, Babyscripts is supporting them through our Virtual Care Resource Center, offering the most up-to-date information on OB-GYN best practices for maternity care, clinical guidance from trusted sources, reimbursement guidance, market intelligence, and more.
Workit Health -  "Access to Health Services Leveraging Virtual Care"
17:15

Workit Health - "Access to Health Services Leveraging Virtual Care"

Lisa McLaughlin, Co-CEO and Co-Founder of Workit Health presents at "Access to Health Services Leveraging Virtual Care" on June 10, 2020. Workit Health offers award-winning online, on-demand, evidence-based addiction treatment. Through our mobile and web apps, members meet with clinicians, counselors, and coaches and work towards self-set recovery goals. Our interactive curriculum of over 800 engaging online courses about addiction keep members on track in the comfort of home. We offer 24/7 recovery that fits into daily life, designed by experts. We are accredited by the Joint Commission and have partnered with the National Science Foundation and National Institute on Drug Abuse to create engaging, affordable addiction care. Health plans and other healthcare organizations rely on us to deliver an innovative digital health benefit that blends the best of human-centered design, technology, and science. The Workit program pairs one-on-one support from qualified clinicians with a personalized, interactive curriculum that adapts to users evolving needs. We offer three tiers of programs to address addiction at every level: evaluation and prevention; telehealth intensive outpatient; and our Workit Clinic program offers telemat opioid addiction treatment with medication (like buprenorphine) & online therapy. We take a unique harm reduction approach and provide comprehensive, personalized programs to treat a variety of addictive behaviors. Our program includes tracks for prevention, moderation, and abstinence from addictive behaviors.

Expert Panel

The webinar started with a panel featuring the following experts:

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Andrey Ostrovsky

Former Chief Medical Officer of US Medicaid Program and Managing Partner at Social Innovation Ventures

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James Schuster

VP of Behavioral Integration and the Chief Medical Officer for Behavioral, Medicaid and Special Needs Services at UPMC 

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Jared Augenstein

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Opening and Expert Panel from "Access to Health Services Leveraging Virtual Care"

Opening and Expert Panel from "Access to Health Services Leveraging Virtual Care"

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Statement of need

Background and Need

Medicaid beneficiaries have faced persistent challenges in accessing care, and these challenges have been further exacerbated by the COVID-19 pandemic. Research has shown that Medicaid beneficiaries experience disproportionate challenges in accessing both primary care and specialty services, and once Medicaid beneficiaries secure appointments, they face additional challenges finding affordable and convenient transportation. In addition, Medicaid beneficiaries have longer wait times for their appointments, yet spend less time with their providers. With non-essential services closing across the US and health systems rerouting their resources to manage COVID-19, Medicaid beneficiaries experience even more difficulty in accessing care. Low-income patients also disproportionately lack access to broadband internet at home and smartphones, which has excluded them from transitioning to telehealth compared to their counterparts during the crisis. 

 

Access to care and poor outcomes are of particular importance across two specific areas in Medicaid: maternal health (covering 43% of all births in the US) and behavioral health (nearly 1 in 5 Medicaid beneficiaries have a behavioral health diagnosis including a mental health condition). 

For maternal care, improving maternal care extends beyond prenatal care and delivery, and includes woman's health, wellbeing, and conception to postpartum support. Access to care across the spectrum of maternal health can be limited or wholly unavailable. MACPAC reports that women with Medicaid are more likely to have had a prior preterm birth, a low-birthweight baby, or both, which increases the odds of a similar subsequent birth. 

For behavioral health, Medicaid beneficiaries have higher rates of comorbidities, while there are lower reported rates of medication use, lower access to behavioral health providers (both outpatient and inpatient), and lower consistent use of behavioral health services once accessed. As a result, Medicaid beneficiaries have higher inpatient and ED visits related to behavioral health.
 

Solutions

Behavioral health and maternal health are complex care delivery mechanisms in Medicaid and consume significant focus and attention among State Medicaid Directors, plan leaders, and provider systems. Solutions should look to holistically address the Medicaid buyers in solving delivery needs, while considering policy and payment.

We are interested in either behavioral health and/or maternal health solutions that positively impact Medicaid populations in accessing care, specifically such solutions that address high need individuals (considering economic vulnerability, transportation, digital access, and literacy). Solutions should be cognizant of an individual’s existing primary care networks and incorporate where and how people live to ensure cultural competency. COVID-19 is disrupting traditional access and this Focus Area seeks to find companies that enable patients and healthcare providers to overcome in-person barriers, while considering access and technology challenges. We value companies that can balance equity in delivery, quality outcomes, and value creation while eying growth across the millions of Medicaid beneficiaries that need services.

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