Connecting Louisiana Medicaid with solutions to ensure effective member engagement and communication to support eligibility and enrollment.
The state of Louisiana has partnered with Adaptation Health on the Louisiana Medicaid Innovation Challenge. This Challenge will support the Medicaid program in identifying market-ready solutions to engage members through the appropriate use of technology, providing superior customer service to the population it serves, and maintaining its status as a high-performing national leader in Medicaid eligibility simplification, streamlining and program integrity.
The Challenge is a multi-month project engaging constituents, stakeholders, and the state’s Managed Care Organizations (MCOs), to address improved communication and engagement solutions to support effective Medicaid eligibility and enrollment. These engagement and communication processes are vital components in establishing effective access to coverage and in turn access to care and services. It is critical that the new eligibility system achieves the right programmatic balance in facilitating effective enrollment and this requires additional innovative solutions to reach individuals in the right way and the right time.
Currently, Adaptation Health is working with Louisiana Medicaid to conduct focus groups with Medicaid beneficiaries to learn more about the need and opportunity to improve member communication. An open call for potential vendor applications will be live in early 2020 encapsulating this member research and market need.
The Challenge program will culminate with an in-person showcase that will be live-streamed from Baton Rouge featuring the selected finalists.
To learn more, or if you have any questions, please connect with us!